Return Policy

Trail Waters Online Return Statement

The policies below are applicable to Trail Waters and other sites on the World Wide Web owned and operated by Trail Waters.

1. If products received are damaged or have manufacturers defects, we will ship a replacement product or refund the purchase price of the product. Provided we are notified within 7 days from you receiving the product and after we receive the damaged product.
   
   
2. You will have to notify us through the customer service department with the following information:
   
   
   1. Order #
   2. Item #
   3. Total Cost
   4. Date of Sale
      
      
3. After step 2 is complete then we will issue a Damaged Call Tag and the delivery company who delivered your products will come to the Ship To: address, pick up the damaged item and ship it back to us.
   
   
4. After we receive the damaged package then we will ship a replacement product or refund your credit card or e-check account the purchase price of the product.